Returns & Refunds
WEBSITE RETURNS
We guarantee to refund any item you are not completely happy with when you return it to us in an unused and saleable condition within 14 days of receipt. Refunds will be at the original purchase price excluding the initial delivery charge and will be made to your original method of payment. If replacement goods are required, these should be re-ordered directly from our website as replacements will not automatically be sent.
For information on refunds please see our Terms and Condititons
Returns by Post
Please request a returns authorisation number from customerservices@footasylum.com and return by post. If you return without a valid returns authorisation number, this may delay your return/refund being processed. Please ensure your item(s) are securely packed and properly labelled. Enclose the item(s) with the completed returns form in the delivery bag.
UK Customers
Please return using the returns label on the reverse of your shipment notice. The cost of returning item(s) to us is £2.50. You will not have to pay at the post office to return the parcel, but £2.50 will be deducted from the amount we refund to you (unless you are returning a faulty item which is free of charge). If you choose to use any other returns method, you will be liable for the full cost and you will need to claim from the postal courier you choose should the returned item(s) be lost in transit. Please retain the receipt provided until your refund has been processed.
International Customers
Follow the returns by post instructions above and return parcels using your local postal services to the address on the reverse of your shipment notice. You will be responsible for the cost of returning the item(s) to us. Please retain the receipt provided until your refund has been processed.
FREE Returns to Store
If you’ve paid for your order using a Credit/Debit Card or a Footasylum Gift Card, you can return your order to any Footasylum store for an exchange or refund within 14 days. Remember to bring your Shipment Notice with you as proof of purchase along with the card you paid with. The cardholder will need to be present. You do not need a returns authorisation number to return to store.
Returns Policy for items purchased in store
Our returns policy is clearly displayed at the till point and is reiterated on your receipt.
If you are not entirely satisfied with a purchase you’ve made in one of our stores, please return the goods back to store within 14 days of purchase. Provided the goods are in an unused and saleable condition and you have a valid receipt or proof of purchase, we’re happy to offer an exchange or a gift card which can be used at any time over the next 12 months.
However, we do not offer refunds for items purchased in our stores unless the items are faulty. This does not affect your statutory rights.
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