Service Reviews

Hi Steve, I have passed this onto our customer services department who will be in contact. Kind Regards, FA by Footasylum customer services

Thank you for your recent Footasylum review. We apologise that you are not happy with the service we have provided, please can you contact our customer service team and they may be able to assist you with any problems you may have. by Footasylum customer services

We're sorry that you got the impression we were deleting your reviews due to negative content, there is just a small delay between a review being posted and it going live on the site, we hope this has not caused any undue stress. by Footasylum customer services

Hi Vicky, we are really sorry to hear about this, please contact customer services who can arrange an exchange at our expense. by Footasylum customer services

Colin, We do have a next day service that you can select when placing the order, however this is to UK mainland only. by Footasylum customer services

Linea, We only respond to a review once we have obtained the facts and we have had time to look into your issues. It is unfair to accuse a retailer who pride themselves on customer service and have thousands of satisfied customers of theft, that is not the case. On the other hand if you have not received your goods we appreciate that you maybe worried and frustrated. I can see that a recent order you placed was dispatched on the 14th of this month, I will have the lack of response to your emails investigated, our customer service department have strict guidelines in place that state all customers must be answered in a timely manner. Because of the time difference between where you live and where we are based, is it possible that you were calling out of hours? We will look into where you parcel has gone as it has been too long and should have been delivered to you. We are sorry for the inconvenience and distressed caused. by Footasylum customer services

Hi Norman, We are always reviewing our courier services to ensure that our customers get the best service possible, sorry to hear you have had trouble with the delivery of you order, I will pass on your feedback. by Footasylum customer services

Hi, your order has gone through fine. I have asked our customer service team to get in contact with you to confirm this, they will call you regarding your order shortly. by Footasylum customer services

Hello, Sorry to hear that you feel disappointed with the service you received. Orders are collected by the courier periodically, on some occasions before the email dispatch notifications are sent, the customer service department will have had full visibility of where your order was at the time of your call, if the order was showing as dispatched on their system then that would have been the most up to date information on the whereabouts of your parcel. Our main priority is sending customer's orders out as fast as possible. by Footasylum customer services

Hi Farzana, I can confirm your order was dispatched from our warehouse 30/09/14. Currently emails are not send when your order dispatched on Orders with Delivery to Store, we are in the process of upgrading our systems. I will pass your details onto our customer service department & I will ask them to contact you regarding your order by Footasylum customer services

Hi John, There should have been an email notification that contained a tracking number sent out at the time of your orders dispatch, I'll look into why you may not have received this. Sorry for the inconvenience. by Footasylum customer services