Question 1

When can I use my points?

Accepted Answer

Your points will become active in your account 28 days after your purchase.

Question 2

How long are my points available for?

Accepted Answer

Your points will be valid for 180 days after they become active. Terms & Conditions Apply.

Question 3

I forgot to scan my QR code in store

Accepted Answer

Don't worry, you have 48 hours to scan the barcode on the bottom of your receipt, the points will be added to your account.

Question 4

What happens to my points if I return an item?

Accepted Answer

It's ok, we all change our mind from time to time. If you return an item the points you collected will be removed from your account. If you used your points to make a purchase, please contact a member of our Customer Squad who will be able to help you out.

Question 5

Who can I contact if I need help with my account?

Accepted Answer

Use one of our contact methods to speak to our helpful Customer Squad.

Question 6

What are levels?

Accepted Answer

Your level is your status and it determines your benefits in FA Rewards. There will be a total of 4 Levels in FA Rewards. The lowest Level is Entry and the highest level is AAA and there will be lots of great rewards available in each.

Question 7

Will I start in Entry level?

Accepted Answer

Members will be allocated to a Level based on their spend over the past 12 months on the Footasylum Website, App or in Store.

Question 8

How will I find out what level I'm in?

Accepted Answer

You don't need to do anything, just log in to your account to easily view your level and any available benefits.

Question 9

How do I level up?

Accepted Answer

Levelling up will depend on how much you spend on Footasylum Website, App and in Stores across 12 months from the date you sign up. Spend £180 in 12 months to reach Pro, £350 to reach VIP or £800 to reach AAA.

Question 10

How do points work?

Accepted Answer

Members in Pro, VIP and AAA will earn 5% of their spend back as points, which will contribute towards their next discount voucher. 500 points = £5 off your next purchase (minimum spend applies). Members in Entry level will no longer earn points and will need to level up to unlock the ability to earn points and vouchers.

Question 11

When will these points become vouchers?

Accepted Answer

Points will remain pending for 28 days after purchase then they will be added to your points balance. Once you've got £5 worth of points these will automatically turn into a £5 Voucher ready for you to use!

Question 12

How long do I have to spend my voucher?

Accepted Answer

You will have 60 days to spend your vouchers before they expire.

Question 13

Do my points expire?

Accepted Answer

If not converted into a voucher, unused points will expire after 180 days. All you have to do is shop to keep your points active which extends the expiry by another 180 days.

SHOP, LEVEL UP, GET REWARDED

LEVELS HAVE LANDED!

SHOP, LEVEL UP, GET REWARDED

Rewards FAQ's

LEVELS HAVE LANDED!

Rewards FAQ's