Help Hub

You can track your order via the link included in your dispatch email (make sure you double-check this hasn't ended up in your junk folder), all you need is your tracking number and post code. Your dispatch email will inform you which courier will be delivering your parcel.

If you weren't home when delivery was attempted, the courier will attempt to leave your item in a safe place or with a neighbour. If the courier is unable to deliver to you after several attempts, or leave it in a safe place, they will return the item to us. We will process a full refund as soon as your order is received into our warehouse. Sorry, we are unable to resend your parcel to you.

The more you shop, the more you get back with Rewards. Join Footasylum Rewards and start earning more every step of the way. The higher your level, the bigger and better the rewards. From exclusive offers to early access and special rewards, you'll unlock new benefits as you level up. The more you shop, the more level up.