• Service Reviews

    Your feedback on the service we provide is very important to us. Here is a list of what our other customers think of the service they received from us.

    Add a service review

    • review by Carol
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    • "Superfast postage, kept updated on when expected for delivery. Very happy. Highly recommend"Would you recommend it? : Yes
    • review by nicola gray
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    • "fast delivery very pleased thank you"Would you recommend it? : Yes
    • "Astounding Delivery Time!" by anonymous
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    • "I ordered a pair of trainers for my son on a Sunday afternoon and he was wearing them in the park on Monday evening - fantastic service, beyond expectations! Nice shoe too!"Would you recommend it? : Yes
    • "Great Service, Shoes Just As Shown On Website" by Cairi Bates
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    • "Pictures online are clear and accurate, I was not dissapointed with my shoes at all. Ordering is easy and the site is clear and easy to use. Postage was fast and tracking clear."Would you recommend it? : Yes
    • "Excellent Service" by Caroline
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    • "Easy ordering and speedy delivery. Hassle free. Well done"Would you recommend it? : Yes
    • "Brilliant Service" by Caron
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    • "My daughters Air Force trainers arrived within 48hours. Brilliant fast service"Would you recommend it? : Yes
    • "Gandys Flip Flops" by Susan lovatt
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    • "Service excellent. Order arrived on time and customer service was excellent"Would you recommend it? : Yes
    • review by JACQUELINE Girling
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    • "As I ordered the wrong size I had to return them but the service I received was excellent."Would you recommend it? : Yes
    • "Good Services" by Chao
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    • "I enjoy the service offered by you. But the speed of delivery needs to improve."Would you recommend it? : Yes
    • "Very Quick And Efficient" by Rizwan
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    • "Very happy with the service. Recommended!"Would you recommend it? : Yes
    • "Perfect" by George Martin
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    • "Bang on"Would you recommend it? : Yes
    • review by nigel
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    • "Great service from foot asylum, from website to doorstep delivery was faultless, product range was second to none, well done foot asylum "Would you recommend it? : Yes
    • "Good Quality Goods." by James germain
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    • "Ordered my item for next day delivery came no issues opened them wrong item. Guys on twitter helped out a lot cannot fault them so they sent another pair after I sent mine back but why did I pay for next day delivery when my item was wrongfully picked I had to go to post office to send them back and spend another morning waiting for a parcel."Would you recommend it? : Don't Know
    • "Bag" by Toulla Pantelli
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    • "Good service quick delivery."Would you recommend it? : Yes
    • "Return Item" by Gosia
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    • "I've returned my too big trainers over a week ago and I'm still not sure if I got my refund. I did not register with you on the webside, opted for a quick check out. I can't check if you got the trainers yet. Would be great if you could drop me an email. Thanks!"Would you recommend it? : Don't Know
    • Hi Gosia, I have passed your comments onto customer services. They will look into your query and get back to you. by Footasylum customer services
    • "Fast Delivery" by Lee
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    • "Item arrived 1 working day after I had ordered. This was after choosing standard delivery."Would you recommend it? : Yes
    • "Excellent" by Ru
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    • "Excellent service and prompt delivery"Would you recommend it? : Yes
    • "Quick Delivery Service" by Jodie
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    • "Having made my order online the night before, I was pleasantly surprised when my items showed up the next morning. Excellent delivery service! (Even if I wasn't notified of the actual delivery until after I had received the package.)"Would you recommend it? : Yes
    • "Great Service" by rich
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    • "I ordered on sunday online after being told on the phone by a very helpful woman that you couldn't order over the phone,they then arrived within a couple of days,all items in great condition."Would you recommend it? : Yes
    • "Quick And Easy" by Hoagy
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    • "Ordered. Item despatched. Despatched email sent. Order arrived. No fuss. No messing :-)"Would you recommend it? : Yes
    • "Hype Backpack" by Jane
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    • "Can't fault your service.... Excellent"Would you recommend it? : Yes
    • "Amazing" by Lauren
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    • "Really quick speedy delivery with an email beforehand to let you know its been dispatched, also friendly emails to inform you of your orders and other useful info"Would you recommend it? : Yes
    • "Great Delivery And Service" by Jamie Knight
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    • "This product came a lot faster than i thought they would, they came the day after i ordered them and with all the contents included. Very good service"Would you recommend it? : Yes
    • "Delivery" by Peter Henderson
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    • "I always shop here usually at the metrocentre store. I didn't have time to visit to decieded to order online. I paid for next day delivery and didn't get it till 6 days later totally unacceptable. I called the service centre and was told the delivery company would not deliver it but they would sort it out and call me this was after 3 days. No phone call so I called again and they said Royal Mail would now deliver it. At no point was a sorry or any refund for the postage I paid offered. Disgusting service and totally put off the foot asylum"Would you recommend it? : No
    • Peter, We are sorry for your experiences with our online store, we are really disappointed with hearing that no one got back to you, this is not acceptable and not the usual case. Your feedback is being passed on to our customer service manager to review. We also went through a transition from Royal Mail to a new courier service which caused some problems to customer recently but this has been rectified, this is by now means an excuse for the poor customer service you mentioned and for that we are sorry. by Footasylum customer services
    • review by wendy nicholson
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    • "quick efficient service."Would you recommend it? : Yes
    • review by Jonathan Robson
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    • "All information provided clearly and regularly informed about the situation of my order. Great service"Would you recommend it? : Yes
    • "Speedy Service" by Linda Chorda
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    • "Will certainly order from this company again, very fast efficient service"Would you recommend it? : Yes
    • "Fast" by ray
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    • "delivery came in one day."Would you recommend it? : Yes
    • "Perfect Service" by George simpson
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    • "Easy payment, perfect sizing, free delivery and very fast! Thank you FA!"Would you recommend it? : Yes
    • "Clarks Yarra Desert Boots" by Sammie
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    • "A big fan of Clarks Yarra desert boots and have many pairs in different colours. So when I went on to your website to look at trainers and so clarks yarra deserts for 34.99 I couldn't believe my luck!!!! I usually pay 99.99 for a pair in Clarks shoe shop. Was over the moon I was able to purchase 2 pairs.. has some doubt they may be fake but was soooo happy when I picked them up from westfield store and they were the real deal!!!!! The best deal I have ever had. Thanks FOOTASYLUM.."Would you recommend it? : Yes
    • "Good Job" by Mcwatts Matorera
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    • "Nah you mans are doing a job I say keep it on and your sales are on point too ahaha keep them comin"Would you recommend it? : Yes
    • "Best Customer So Far" by Tejan fofanah
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    • "I think you have a very good customer services, and your product are amazing , I wish you have a branch in Leeds"Would you recommend it? : Yes
    • "Excellent" by Courtney M-Williams
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    • "Ordered these shoes with standard delivery Saturday afternoon and they arrived Monday morning. 100% condition."Would you recommend it? : Yes
    • "Easy Payment Process And Quick Delivery" by Naomi
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    • "First time customer from footasylum and will definitely be ordering more trainers from here."Would you recommend it? : Yes
    • review by anonymous
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    • "Had to wait a week to receive my items only to find there was a black scuff on the item, which is proving impossible to clean. Really disappointed with the service. I think this will be my first and last time purchasing from you guys."Would you recommend it? : No
    • Sorry to hear about your problems, if the products are marked or soiled, we could have exchanged them for you. by Footasylum customer services
    • "Excellent" by ross
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    • "The service we had from footasylum was excellent we did not order the item until 9.30 the night before and it arived the next morning first thing"Would you recommend it? : Yes
    • "Excellant" by Gary Lockhart
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    • "Hassle free ordering, speedy delivery, cant fault."Would you recommend it? : Yes
    • "Collection From Meadowhall Store" by Marie
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    • "I contacted store to find out if bag had arrived , delivery just in so said id ring back, spoke with JAS , within the hour she rang me back to confirm order had arrived , lovelt pleasant and helpful girl. Thank you"Would you recommend it? : Yes
    • "Exelant Will Use Again" by david sutcliffe
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    • "first time i have used footasylum good fast service good updates on delivery and at a good price.cheers"Would you recommend it? : Yes
    • "Slow" by anonymous
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    • "After a '2-3' days delivery my shoes did not actually arrive until 6 days after I had ordered them."Would you recommend it? : No
    • We have recently made changes to our courier service that temporarily caused a problem which resulted in a number of customers experiencing a less than satisfactory level of service which we apologise for. by Footasylum customer services
    • "Wrong Items Received" by sheena cunningham
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    • "Was not impressed when I placed an order for 2 items and whrn I received them they was the wrong products. The only reason I am giving a 2 star rating is for the two people that dealt with my problem one of which was over the phone in head office the other was a sales assistant in your merry hill store in dudley where I had to go and purchase the correct items again. Both of which were very helpful polite and professional. I still dont think I will be using your online service again."Would you recommend it? : No
    • Sheena, we are disappointed to here that you were sent the wrong items. This is not usually the case. We are glad to her that your problem was resolved in the end. by Footasylum customer services
    • "Review" by anonymous
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    • "Not happy with the service, ordered my trainers way before 8pm and payed 5.99 for next day delivery.I have now been waiting 3 days for my trainers to arrive!"Would you recommend it? : No
    • We have recently made changes to our courier service that temporarily caused a problem which resulted in a number of customers experiencing a less than satisfactory level of service which we apologise for. by Footasylum customer services
    • "No Delivery" by yvan
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    • "I have being waiting all day for my next day delivery that i have paid an extra 5.95 for made sure i order my clothes before 9pm but it's 6pm now and i haven't even receive a dispatched notice."Would you recommend it? : No
    • We have recently made changes to our courier service that temporarily caused a problem which resulted in a number of customers experiencing a less than satisfactory level of service which we apologise for. by Footasylum customer services
    • "Delivery" by Melissa Humphreys
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    • "Order for next day delivery at 4pm Monday paid 5.95 for NEXT DAY...did they turn up NO!!! I expect a refund"Would you recommend it? : Don't Know
    • We have recently made changes to our courier service that temporarily caused a problem which resulted in a number of customers experiencing a less than satisfactory level of service which we apologise for. by Footasylum customer services
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