• Service Reviews

    Your feedback on the service we provide is very important to us. Here is a list of what our other customers think of the service they received from us.

    Add a service review

    • "Great So Far" by Adam
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    • "I come to look for shoes, and trust me i am never let down, however sometimes the colors which i want aren't there"Would you recommend it? : Yes
    • "Trainers Arrived Damaged" by Rose
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    • "I'm pleased with the product as I love the trainers but the laces came all frayed. Not what you want from a brand new shoe. However they arrived quickly."Would you recommend it? : No
    • Rose, this shouldn't be the case, please contact customer services we can arrange a new pair of laces if it is a product fault. by Footasylum customer services
    • review by Alistair Edgar
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    • "Bought some New Balance trainers for my daughters birthday,had them within 2 days. Internet shopping as it should be."Would you recommend it? : Yes
    • "Great Service" by Sandra Simmons
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    • "Thank you so much for the service that you gave. Seems like part of a great package, good service great, quick delivery, great produce. Thanks again."Would you recommend it? : Yes
    • review by anonymous
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    • "Great service, fast and efficient. Like it when something does as it says. Impressed."Would you recommend it? : Yes
    • "Very Good Service!" by Dimitrios
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    • "Very good service!"Would you recommend it? : Yes
    • review by Gary
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    • "First time shopping first class service will be shopping with you again"Would you recommend it? : Yes
    • "New Balance" by Karen
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    • "New to footasylum online, Excellent service and prompt delivery"Would you recommend it? : Yes
    • "Really Fast" by Daniel
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    • "The delivery was fast a easy also my trainers didn't fit and took them back to store and they changed them me straight away no hassle"Would you recommend it? : Yes
    • "Service" by anonymous
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    • "EXCELLENT SERVICE FROM START TO DELIVERY. Keep up the good work."Would you recommend it? : Yes
    • "Buy!" by Ellie
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    • "I love this beanie! Perfect and you should get it :3"Would you recommend it? : Yes
    • review by PATRICIA
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    • "MANY THANKS FOR YOUR EXCELLENT PRODUCTS AND SERVICE HAPPY TO RECOMMEND YOU TO EVERYONE"Would you recommend it? : Yes
    • "Poor" by anonymous
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    • "Ordered item in XL was told it was in stock on website when it arrived the invoice stated XL yet you sent a small as it's al that was in stock! And still charged me for delivery"Would you recommend it? : No
    • Lee, sorry to hear that you were sent the wrong size, you are not responsible for the cost of delivery for items sent out that are wrong and the fault is ours, please contact customer service regarding this. by Footasylum customer services
    • review by Misha McKenna
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    • "Very happy as always fast delivery great range of products !"Would you recommend it? : Yes
    • "Good" by Sharon Morris
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    • "I haven't anything negative to say about Footasylum. My problem stems from when my product was meant to be delivered by Royal Mail but never has been which I believe is now being dealt with. Unfortunately I can't submit a review for my product because as of yet I haven't had it. Just to make you aware, I do not blame Footasylum for this mishap with my product. The fault is with Royal Mail who have information claiming my parcel was delivered but it wasn't."Would you recommend it? : Yes
    • "Nice Trainers But Rubbish Service" by Levi Payne
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    • "I ordered some puma suede trainers for my birthday they come a day before my birthday which was great but when I opened the box. A stupid person put 1 shoe a size 3 and the other shoe a size 4! So now gotta send them back and won't be here for my birthday which I'm not impressed with!!"Would you recommend it? : Don't Know
    • What ever the reason was for the shoes been incorrect, we are sorry to hear about your issue and hope you are satisfied with the resolution of the mistake. All postage costs for the return and reissue will be covered. by Footasylum customer services
    • "Awful Customer Service" by amer
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    • "placed an order on friday. opted for track 48 delivery. still havent received my parcel nor any correspondence from foot asylum as to where or when i should receive it. tried ringing customer service number on website however, it is an incorrect number. clearly they have mad false statements on their website in regards to delivery. this should be rectified asap to avoid unhappy customers."Would you recommend it? : Yes
    • Amer, We can assure you the phone number on our website is correct, customers that select Royal Mail Tracked 48 are sent out via that service, on occasion Royal Mail don't meet the time frames they are suppose to adhere to, although this is out of our control, please accept out apologies for any inconvenience as we do not like to hear about any unhappy customers. by Footasylum customer services
    • review by Sophie
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    • "The delivery was extremely quick which I was very happy with and I absolutely love the product! It is great quality for a great price. I highly recommend purchasing from Footasylum."Would you recommend it? : Yes
    • "Very Good" by Samantha Boorman
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    • "The service was excellent, they came when they said they would very quick and overall service would recommend"Would you recommend it? : Yes
    • "Great Product" by anonymous
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    • "Very good and professional service. Would definitely use again"Would you recommend it? : Yes
    • "Super" by Julie
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    • "Very happy with service and delivery.Would highly recommend. "Would you recommend it? : Yes
    • "Excellent Service Of Deliveries" by minxy66
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    • "VERY INPRESSED WITH THIS SITE, SON AND NEPHEW TOLD ME ABOUT IT."Would you recommend it? : Yes
    • "Good Service" by Az
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    • "Arrived within expected time"Would you recommend it? : Yes
    • "Good Service" by Az
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    • "Arrived within expected time"Would you recommend it? : Yes
    • "Excellent Service" by Leanne
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    • "I found these shoes in one of the stores in which they didn't have the size I required, I was advised to check online in which my size was available I used the click and collect option which was quick and easy to use! Would recommend to anyone."Would you recommend it? : Yes
    • "Delivery Good But Not New Trainers!" by John Mc
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    • "Trainer came with damage on patent toe which would have been obvious if checked prior to posting - there are initials and dates written on the lid of the box as if they have been returned at least 3 times over the last year!. Ordered with three other pairs of size 8's and these are very big! A lot larger that other size 8.5's I own! Price has reduced a further £10 from purchase to review request! They do not list a size 7 as available. The only disappointment in order of six items!"Would you recommend it? : Yes
    • Hi John, I would like to apologies that you have received faulty trainers, I have passed your comments onto our customer service team who will contact you to arrange a refund or exchange for the Patent Toe Trainers. Kind Regards by Footasylum customer services
    • "1St Order" by John Mc
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    • "Excellent service."Would you recommend it? : Yes
    • "1St Order" by John Mc
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    • "Prompt delivery!"Would you recommend it? : Yes
    • "As Described." by John Mc
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    • "Prompt delivery."Would you recommend it? : Yes
    • "Top Service!" by John Mc
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    • "Prompt delivery - recommended."Would you recommend it? : Yes
    • "5*" by c leslie
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    • "Good quality trainers, fast delivery. Great service 5*****"Would you recommend it? : Yes
    • "Ordered Online For Store Collection" by anonymous
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    • "Took 4 days to arrive in store - most large retailers are next day delivery to store. Email confirmation never arrived. Helpful staff in store though."Would you recommend it? : No
    • review by anna
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    • "qick dekivery, will purchase from you in the future and will recommend to friends :)"Would you recommend it? : Yes
    • review by jeff
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    • "fantastic service,Fast delivery will be using footasylum again and would recommend them to anyone."Would you recommend it? : Yes
    • "Excellent" by matthew walford
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    • "Really good communication superfast delivery and on time simple online ordering"Would you recommend it? : Yes
    • "Very Good Service" by Lynne Mills
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    • "I received my shoes by Royal Mail within 5 working days as stated. Many thanks"Would you recommend it? : Yes
    • review by mohammed yousaf
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    • "Love your service my favourite shop."Would you recommend it? : Yes
    • "Fast Delivery" by Josh
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    • "Easy to use site, happy I could pay with paypal, fast delivery, great service"Would you recommend it? : Yes
    • "Hype Bag" by Amanda
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    • "Always receive goods speedy and regular emails for me to track my orde"Would you recommend it? : Yes
    • "Unbeatable!" by Lynn Thirlwell
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    • "I purchased the nike blazers for my grand daughter. I thought they were great to look at and my grand daughter loved them , the quality is first class as was the service received from footasylum. Thank you."Would you recommend it? : Yes
    • "Great Service" by anonymous
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    • "Shoes were delivered much quicker than expected so really pleased with that. Trainers are also super comfy!"Would you recommend it? : Yes
    • "Customer Service" by anonymous
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    • "Rebecca was extremely helpful in sorting out a query with my order! She was very polite and understanding, and was not rude in the slightest, Thank You!!"Would you recommend it? : Yes
    • review by anonymous
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    • "I recently bought a coat and while i was already paying delivery i decided to also buy myself a jacket (I wouldn't have bothered if i wasn't buying the coat and already paying delivery). A few days later (it was actually a good delivery service) my jacket arrived but no coat. A couple of days after i got an e-mail stating my refund as they had somehow run out of stock in my size, however they still had it in another colour. Instead presuming to send the jacket and give me the refund i would have much prefered the option to cancel the order or have the coat in the other colour."Would you recommend it? : Don't Know
    • Hi, Thanks for the feedback, this is something that we will take into consideration, we appreciate all feedback & look to use feedback to improve our service. by Footasylum customer services
    • "Great!" by julie syrett
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    • "Excellent service, would recommend!"Would you recommend it? : Yes
    • "Quick Stuff" by anonymous
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    • "Ordered trainers on Monday night and had them on Thursday. Couldn't believe how quick they came. Great service :)"Would you recommend it? : Yes
    • "So Happy" by Paige Bell
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    • "Customer service is brilliant! I put the wrong address onto my shipping, so i had to email them and they sorted it straight away. Will be defently buying stuff off here again, thankyou so much for the help :)"Would you recommend it? : Yes
    • "Great" by Lisa
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    • "I ordered a pair of Nike Air vortex which were sold out on every other website. They came right in time (While I'm from Belgium) and in perfect condition. I'm defenitely going to order again, on this website. Thanks."Would you recommend it? : Yes
    • "Vegan Joy" by Jannie Majgaard
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    • "Thank you for I found my trainers at your onlineshop Puma and adidas canvas all black. Recommend this to all Vegans"Would you recommend it? : Yes
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