• Service Reviews

    Your feedback on the service we provide is very important to us. Here is a list of what our other customers think of the service they received from us.

    Add a service review

    • "Fantastic Service" by Chris
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    • "I ordered my new trainers on Saturday night - they arrived Monday morning! Very pleased with the price I paid and exceptional delivery service considering it was free!"Would you recommend it? : Yes
    • "Fast Dlivery" by anonymous
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    • "fast delivery and easy return if size doesn't fit"Would you recommend it? : Yes
    • "Very Good" by Shahid nawaz
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    • "Fast delivery time came quicker then was expected very happy with service"Would you recommend it? : Yes
    • review by John
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    • "Great service. Only company that had these in stock also."Would you recommend it? : Yes
    • "Product Good Delivery Possibly The Worst Experience Of My Life" by Norman Bell
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    • "Your Customer services people where good but Im afraid your couriers are the worst I have ever dealt with in fact I have instructed my company to have no further dealings with them and unfortunately unless you change your courier we will have no further dealings with you"Would you recommend it? : No
    • Hi Norman, We are always reviewing our courier services to ensure that our customers get the best service possible, sorry to hear you have had trouble with the delivery of you order, I will pass on your feedback. by Footasylum customer services
    • "Roche Run" by Deana chambers
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    • "Excellent service. Sent within two days of ordering. Couldn't find trainers anywhere in size 3 for my son found the site by accident, very glad I did will definitely use again"Would you recommend it? : Yes
    • "Good Service Thanks" by G russell
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    • "Delivered on time"Would you recommend it? : Yes
    • "Excellent" by Heidi cole
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    • "Fantastic service! Would defiantly reccommend to anyone and will certainly be back myself"Would you recommend it? : Yes
    • review by L Royden
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    • "Good website. Prompt delivery"Would you recommend it? : Yes
    • review by Charlotte
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    • "I just ordered a pair of size 5 Nike trainers. When the website was authorizing my bank account it just refreshed itself. Would my order still have gone through?"Would you recommend it? : Yes
    • Hi, your order has gone through fine. I have asked our customer service team to get in contact with you to confirm this, they will call you regarding your order shortly. by Footasylum customer services
    • "Super Quick!" by Jordan Burns
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    • "Ordered two jumpers late on a Thursday afternoon and they arrived midday on Monday. I don't think anyone could complain about that, very impressed with the service!"Would you recommend it? : Yes
    • "Customer Service..." by anonymous
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    • "I cancelled my order due to it not being dispatched on time - within the time frame stated on the website - only to be told it was too late to cancel as it had already been dispatched. It certainly hadn't been dispatched when I cancelled. There are other stores online who offer a better service they will get my hard earned money from now on."Would you recommend it? : No
    • Hello, Sorry to hear that you feel disappointed with the service you received. Orders are collected by the courier periodically, on some occasions before the email dispatch notifications are sent, the customer service department will have had full visibility of where your order was at the time of your call, if the order was showing as dispatched on their system then that would have been the most up to date information on the whereabouts of your parcel. Our main priority is sending customer's orders out as fast as possible. by Footasylum customer services
    • "Great Service!" by Janet
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    • "Easy to order and arrived promptly"Would you recommend it? : Yes
    • "Service" by Kashif javid
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    • "Fast delivery, and great prices on products."Would you recommend it? : Yes
    • review by Jade
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    • "Prompt delivery"Would you recommend it? : Yes
    • "Easy" by Paul
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    • "nice and easy transaction! fast delivery"Would you recommend it? : Yes
    • review by Jenni Wilson
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    • "Great service. Easy to order, fast to arrive."Would you recommend it? : Yes
    • "Postage" by Mrs Jackie Bradbury BMAW
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    • "I ordered on a Sunday and paid the extra delivery as it was my grandsons birthday on the Thursday the shoes came on the Monday morning 10 o clock perfect ."Would you recommend it? : Yes
    • "Are You Serious?" by anonymous
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    • "apparently according to these reviews that I've just read, you're supposedly super fast like them magic trainers or something. however, it has been over a week since i ordered and my order hasn't even been despatched yet. this is disgusting!! i swear these reviews are fake!! mine and Peter Henderson's are the only real ones. I am getting increasingly concerned with regards to the lack of deliveries a store's warehouse would make to it's own store. I mean, does the warehouse never deliver any regular stock to the store? is this because no one ever buys anything from that particular store? "Would you recommend it? : No
    • Hi Farzana, I can confirm your order was dispatched from our warehouse 30/09/14. Currently emails are not send when your order dispatched on Orders with Delivery to Store, we are in the process of upgrading our systems. I will pass your details onto our customer service department & I will ask them to contact you regarding your order by Footasylum customer services
    • review by Carol
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    • "Amazingly quick delivery. Thanks."Would you recommend it? : Yes
    • "Arrived Next Day" by John Beaton
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    • "My parcel arrived next day,but,it could have been into next three days.A tracking number would have been useful ,as I could not afford to take 3 days off work."Would you recommend it? : Yes
    • Hi John, There should have been an email notification that contained a tracking number sent out at the time of your orders dispatch, I'll look into why you may not have received this. Sorry for the inconvenience. by Footasylum customer services
    • "Fast." by Ricardo
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    • "I got my pair of sneakers Stan Smith the day after I bought and was so surprise that you were so fast. Thank you for the good service."Would you recommend it? : Yes
    • "Speedy Delivery!!" by Heather Black
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    • "I ordered these trainers on a Thursday PM and told my son they'd be here on the Monday or Tuesday so we were both very surprised and he was delighted when they arrived on Saturday! Super service!!"Would you recommend it? : Yes
    • review by wendy
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    • "Would use again. Great service."Would you recommend it? : Yes
    • "Shocking Delivery!!" by anonymous
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    • "Your service right up until the delivery was absolutely fantastic. got quick responses about conformation and what not but when it came to delivery that was just terrible. I ordered the shoes on Sunday for a night out at the following weekend, expecting the shoes to be here by Thursday/Friday at a push. Never arrived till the Saturday, I know it was only a day late but I almost wasn't in for them! And the delivery driver just threw them at me when he delivered them, no signature for anything, or even any polite conversation, not even a hi or bye!! I think it's time you review your external delivery companies as this is not the first time I have had an issue with myHermes delivering a product and the rudeness of their drivers!!"Would you recommend it? : Don't Know
    • Hello, We are sorry to hear that you have had a bad experience with the courier company, we will pass on the area details to the courier company along with your feedback. We are disappointed that a rude driver has spoilt your shopping experience with us. by Footasylum customer services
    • "Arrived Very Quickly" by iris
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    • "The products arrived very quickly! I totally would vuy with foot asylum again"Would you recommend it? : Yes
    • "Very Quick Delivery- Excellent" by Conor
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    • "No nonsense service. Ordering from Northern Ireland I thought that I would be waiting up to four working fays for these to arrive. I ordered them on a thursday afternoon and to be great surprise and delight they arrived to my door Firday morning, wrapped and all. Very good service and one of the few online retailers who sell size 12. Would recommend to family and friends and will definitely be using the site again!!"Would you recommend it? : Yes
    • review by Carol
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    • "Superfast postage, kept updated on when expected for delivery. Very happy. Highly recommend"Would you recommend it? : Yes
    • review by nicola gray
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    • "fast delivery very pleased thank you"Would you recommend it? : Yes
    • "Astounding Delivery Time!" by anonymous
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    • "I ordered a pair of trainers for my son on a Sunday afternoon and he was wearing them in the park on Monday evening - fantastic service, beyond expectations! Nice shoe too!"Would you recommend it? : Yes
    • "Great Service, Shoes Just As Shown On Website" by Cairi Bates
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    • "Pictures online are clear and accurate, I was not dissapointed with my shoes at all. Ordering is easy and the site is clear and easy to use. Postage was fast and tracking clear."Would you recommend it? : Yes
    • "Excellent Service" by Caroline
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    • "Easy ordering and speedy delivery. Hassle free. Well done"Would you recommend it? : Yes
    • "Brilliant Service" by Caron
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    • "My daughters Air Force trainers arrived within 48hours. Brilliant fast service"Would you recommend it? : Yes
    • "Gandys Flip Flops" by Susan lovatt
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    • "Service excellent. Order arrived on time and customer service was excellent"Would you recommend it? : Yes
    • review by JACQUELINE Girling
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    • "As I ordered the wrong size I had to return them but the service I received was excellent."Would you recommend it? : Yes
    • "Good Services" by Chao
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    • "I enjoy the service offered by you. But the speed of delivery needs to improve."Would you recommend it? : Yes
    • review by liam
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    • "Fast delivery disappointed the trainerss where odd sizes I returned them 4days ago havnt heard anything yet they were ment for a gift for my brothers birthday. Its tomorrow and stuck now feeling let down by a silly mistake. I phoned the number on the webspage and was unreconised"Would you recommend it? : No
    • Liam, Sorry that your received a product that you are not happy with and that this may have caused a problem with your brother birthday. This type of issue is very uncommon. The phone number on the website definitely works, did you misdial? In any case, try again and we will get this rectified for you as soon as possible. by Footasylum customer services
    • "Very Quick And Efficient" by Rizwan
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    • "Very happy with the service. Recommended!"Would you recommend it? : Yes
    • "Perfect" by George Martin
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    • "Bang on"Would you recommend it? : Yes
    • review by nigel
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    • "Great service from foot asylum, from website to doorstep delivery was faultless, product range was second to none, well done foot asylum "Would you recommend it? : Yes
    • "Good Quality Goods." by James germain
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    • "Ordered my item for next day delivery came no issues opened them wrong item. Guys on twitter helped out a lot cannot fault them so they sent another pair after I sent mine back but why did I pay for next day delivery when my item was wrongfully picked I had to go to post office to send them back and spend another morning waiting for a parcel."Would you recommend it? : Don't Know
    • "Bag" by Toulla Pantelli
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    • "Good service quick delivery."Would you recommend it? : Yes
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