Help and Support

Help and support

Welcome to our online help and support, here you will find the answers to the most frequently asked question and guides on how to use our website. However, if you cannot find the answer you are looking for you can always contact us for further assistance. We're available Monday to Friday, 9am to 10pm and Saturday to Sunday, 9am to 4pm.

Delivery


We use Royal Mail Tracked24, Tracked48 delivery aswell as Royal Mail Special Delivery Guaranteed Service to ensure safe and efficient delivery of all our internet orders. You can choose between Royal Mail Tracked24, Tracked48 and Royal Mail Special Delivery Guaranteed Service to suit your needs.

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Returns & Refunds


Footasylum offer a hassle free returns policy, if you are unhappy with your order for any reason you can return the item(s) for an exchange or refund. Simply fill out the returns form received with the order, package and send back to us.

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Secure payments


Footasylum are committed to the safety and security of your debit and credit card details. The payment process is encrypted to the highest possible level, so you can rest assured that your payment details will never been seen by unauthorised persons. Our website is tested daily for malware and is ISIS compliant.

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Privacy policy


We are committed to safeguarding the privacy and security of our website visitors, our policy sets out how we will treat your personal information and the data that is collected from you as you navigate through our website. Footasylum comply fully with the Data Protection Act (DPA) 1998.

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Terms & Conditions


You should understand that by ordering any of our Products, you agree to be bound by our Terms and Conditions. It is your responsibility to familiarise yourself with the Terms and Conditions regularly to ensure that you are aware of any changes. We also advise you to print a copy of these Terms and Conditions for future reference.

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Discounts & Promotions


At Footasylum we know that getting the most for your money is important to you. That’s why we have continuous promotions and discounts that help you get the most from our website. We occasionally list one off, special discounts and promotions online, which we display either on partner websites or our weekly newsletters. To ensure you don’t miss out on any future promotions and great deals, you can sign up to our email newsletter.

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Size guide


It can be difficult shopping online and getting the size you require, our size guide will help you select the size you want. Our size guide includes sizing information for all footwear and clothing, and also helps you to convert US and EU sizes to the UK equivalent, and vice versa. If you need any further help with sizing, don't forget that we will be more than happy to help, so get in touch.

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Frequently asked question


If you’ve got a question about one of our products, an order, payment, delivery or return, you should be able to find the answer below. Simply click on the relevant heading, eg Ordering and then on the question that matches your query.

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Cookie Policy


A cookie is a small text file stored by your web browser on your computer or mobile phone's hard drive. Some cookies are essential for the website to work for example to remember what you have added to your basket while you browse the site. They are useful because they help us to provide you with relevant information, such as remembering what you have in your wish list or basket when you return to our site. They also allow us to recognise your computer (but not specifically who is using it) when you access our website and to improve the usability and performance of our website.

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