Frequently Asked Questions

Footasylum faq

If you’ve got a question about one of our products, an order, payment, delivery or return, you should be able to find the answer below. Simply click on the relevant heading, eg Ordering and then on the question that matches your query.

Ordering

How do I place an order?

Firstly find the product you would like to purchase using the Search box or browsing through our categories. Then on the product page, select your size (if you can't select your size then unfortunately we don't have any stock available) and click "Add to Basket", your browser will refresh and the shopping basket at the top right will show your items.

Either click "Go to Shopping Basket" or continue browsing to add more items to your shopping basket. If you decide to continue add any other items you wish to purchase and when you're finished click on the basket summary displayed on the top right.

Now proceed to checkout by entering your personal details and payment information. Once complete you will be issued with an order number and an order confirmation will be emailed to you.

Please note: If you added your items to your basket on an earlier visit to our website and the sizes you require are no longer available, the "'proceed to payment" button will not be visible and you will not be able to proceed through checkout. Please empty your basket and start your purchase again.

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Can I change my order?

You can, but please be quick! All orders placed before 2pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to make any changes to it. Even if you ask us in time, we may not have the size or colour you want in stock. We can only make changes that do not increase the value of your order.

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Can I add an item to my order?

Unfortunately not as once your payment has been processed we are unable to change this. If you require an additional item, you would need to place a new order. If you place a second order the same day and contact us to let us know both order numbers, we will do our best to ensure they are dispatched together so that we can refund you any additional postage costs incurred.

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Can I cancel my order?

You can, but again, please be quick. All orders placed before 2pm are dispatched the same working day and once your order has reached a certain point within the dispatch process, we are unable to stop it from being dispatched. Please email or phone as soon as you can so we can try to help you

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Do I have to order online?

You can order online or visit one of our retail stores. We are currently unable to accept orders over the phone.

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Can I place an order by telephone?

Sorry, not at the moment. All orders need to be placed online for security. If you are having any difficulty placing an order online by all means give us a call and a member of our team will do their best to help you.

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I forgot to use my discount code, can I add it now?

Sorry, but unfortunately we are unable to amend your order if you forgot to enter your discount code when you placed your order.

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Payments

What payment methods do you accept online?

You can pay with any of the following credit and debit cards online:

  • Maestro/UK Maestro
  • MasterCard
  • Visa
  • Visa Debit/Delta
  • Visa Electron
You can also pay for an online purchase using PayPal or any of our Footasylum Gift Cards.

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Can I pay with PayPal?

Yes, we accept PayPal on Footasylum.com; however please note that if the delivery address on your order is not a confirmed address on your PayPal account then we will email your PayPal registered email address for confirmation. We will need to receive a reply to this email before your order is dispatched. Please reply to any emails as soon as possible as we will not be liable for any delay in delivery as a result of your failure to reply.

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You have asked me to confirm my address, why?

When you pay using PayPal, we receive a notification from PayPal to advise us if the delivery address provided is confirmed on your PayPal account. If they advise us that the address provided is unconfirmed, we need to receive confirmation from you in writing to allow us to send your order. Simply reply to the email we send you to confirm that the delivery address is correct and we'll dispatch your order as soon as we can. If we don't get a reply to the email within 7 days, unfortunately we'll have to cancel your order and process a full refund.

When you pay using your credit/debit card, various checks are carried out to protect your card from fraudulent activity. The most common check is to ensure that your billing address accurately matches that held by the card issuing bank. If some of the details match, but not all, we will email the email address provided to ask you to confirm. If none of the details match, then your order will simply be cancelled and refunded and you will receive an email to confirm this.

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When will the payment go out of my account?

Payment goes out of your account at the time you place your order. We will not process your order until payment has been received.

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Can I use my Gift Card online?

Giftcard

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Why has my card been charged but my order didn't go through?

Please contact us if you think this is the case, however in most circumstances we have not charged you and it is what is known as a "shadow transaction" showing on your account.

When you attempt to confirm and pay we send an authorisation to your bank/card issuer and they reserve the funds by placing a shadow transaction on your account. This ensures that you cannot spend this money elsewhere. If the payment fails or you abandon the payment, we will not request these funds and so your bank will release them back to you. This shadow transaction may remain on your account for up to 6 days and unfortunately this is completely out of our control.

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Why have you charged me twice?

Please contact us if you think this is the case, however in most circumstances we have only charged you once and the second transaction showing on your account is what is known as a "shadow transaction".

When you attempt to confirm and pay we send an authorisation to your bank/card issuer and they reserve the funds by placing a shadow transaction on your account. This ensures that you cannot spend this money elsewhere. If the payment fails or you abandon the payment, we will not request these funds and so your bank will release them back to you. This shadow transaction may remain on your account for up to 6 days and unfortunately this is completely out of our control.

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What currency do you use?

Our website will detect your location and default to the relevant currency (GBP, EUROS, USD, AUD, CNY, HKD, JPY). You can also overwrite this and select the currency you would like to pay in. Please be aware that if you are in the UK and select EUROS, USD or other currencoes, this will be converted back to GBP by your card issuing bank and this could result in you paying more than the GBP price quoted on the website. Unfortunately if this happens, we are unable to refund the difference.

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What is 'Verified by Visa' and MasterCard 'SecureCode'?

Verified by Visa and MasterCard SecureCode are services to help protect your card details when shopping online. They allow you to create your own password which only you know and you will be asked to use this every time you shop online with one of these cards. For more information about these services, visit Verified by Visa or MasterCard SecureCode.

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Do your prices include VAT?

Yes. Any items purchased from the Footasylum website are inclusive of VAT. This is a UK registered website and we have no legal obligation to offer VAT free shopping to customers outside of the EU.

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Delivery

How much is delivery?

Standard delivery: £3.95 (or Free on orders over £50), delivered within 2-4 working days.

Next day delivery: £5.95. Orders placed before 9pm Monday to Friday will be delivered Next Day. Orders placed before 4pm on Sunday will be delivered Next Day (excluding Bank Holidays). Please note, if you order after 9pm on Friday your order will not be dispatched until Sunday.

Delivery to any of our stores is FREE.

We also deliver FREE of charge to any BFPO address.

Delivery to Europe is €11.50 and $20 to the Rest of the World.

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Do you deliver to BFPO addresses?

Yes! Delivery to BFPO is completely FREE.

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Do you deliver to the Channel Islands?

Yes. You just need to select your country at checkout. At this time we are unable to offer a Next day delivery service for the Channel Islands.

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Do you deliver overseas?

Yes, we do offer international delivery, but not to all countries. Please click here for full details of where we can deliver. Please note that all overseas orders must be delivered to the billing address and additional security checks may be required. We will contact you by email if this is the case and advise that your order may be delayed or even cancelled if we don't get a reply to these emails.

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Can I have my order sent to my local Footasylum store?

Footasylum now offer FREE delivery to any of our Footasylum stores. So, if you don't want to wait in for your delivery, you can order online and have the order sent to your nearest Footasylum store for FREE!

Simply select Delivery to Store at checkout and you can either choose your nearest store from a list or enter your postcode to find the nearest store to you.

You will receive a call from a member of staff in store to advise when your order is ready for collection.

You will need the payment card used (if paid for by credit/debit card) plus one other form of ID. We can accept a driving licence, national ID card or a utility bill no older than three months. If you have paid using PayPal, two forms of ID will be required.

Please note a passport does not contain your address.

Please do not attempt to collect an order on behalf of someone else or without the appropriate confirmation and ID as our store team will be unable to release the order to you.

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How long will delivery take?

UK Standard delivery: delivered within 2-4 working days from placing your order.

UK Next day delivery: Orders placed before 9pm Monday to Friday will be delivered Next Day. Orders placed before 4pm on Sunday will be delivered Next Day (excluding Bank Holidays). Please note, if you order after 9pm on Friday your order will not be dispatched until Sunday.

European delivery: delivered within 3-10 working days from placing your order. For full details of times and charges per country, please click here

Rest of World delivery: delivered within 3-10 working days from placing your order. For full details of times and charges per country, please click here

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Can I get my order any quicker?

If you need your order quickly, then please use our UK Next day delivery service. Orders placed before 9pm Monday to Friday will be delivered Next Day. Orders placed before 4pm on Sunday will be delivered Next Day (excluding Bank Holidays). Please note, if you order after 9pm on Friday your order will not be dispatched until Sunday.

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Can I select the day I want my order delivered?

Sorry, no. If you need your order for a particular day, the only option available to you is our Next day delivery service. If you have your order delivered to one of our stores, you can pick it up on a day that suits you. Your order will be held in store for 7 days from the day they receive it.

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Can I get my order delivered on a Saturday?

Sorry, we can't guarantee delivery on a Saturday unless you place your order before 9pm on Friday on our Next Day delivery service. In this instance we will deliver your order Saturday.

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When will my order be dispatched?

When you place your order online, you will receive a confirmation email. When your order has been picked and dispatched, you will then receive another email confirming dispatch and providing you with your tracking number.

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Which courier do you use?

We use a variety of well known couriers, dependent on the service selected.

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Can I track my order?

UK deliveries: Yes. We'll send you an email when we have dispatched your order with a tracking number and a link to the couriers website where you can track your order.

Deliveries to store: Unfortunately you can't track a delivery to store, but you will receive a phone call from our store team as soon as your order is available for collection in store.

International deliveries: Yes. We'll send you an email when we have dispatched your order with a tracking number and a link to the couriers website where you can track your order.

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I still haven't received my order, where is it?

If your estimated delivery timescale has passed and you still haven' received your order, please contact our Customer Services team on 0844 209 0804 and they will do their best to investigate this for you.

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I've tracked my order online with the courier and it is showing as delivered but I haven't received it, what should I do?

Please contact us immediately by email (customerservices@footasylum.com) and we will process a denial of receipt claim with the courier. Unfortunately we are unable to issue a refund or send a replacement order until the courier has completed their investigation.

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What will I need to collect my order in store?

When collecting your order please bring the payment card used (if paid for by credit/debit card) with you plus one other form of ID. We can accept a driving licence, national ID card or a utility bill no older than three months. If you have paid using PayPal, two forms of ID will be required.

Please note a passport does not contain your address.

Please do not attempt to collect an order on behalf of someone else or without the appropriate confirmation and ID as our store team will be unable to release the order to you.

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I can't get to store to pick up my order; can a friend or relative collect my order for me?

We're sorry but no. For security reasons, we must insist that the order is collected by the person named on the order and that acceptable ID is provided to the in store team. If you are unable to collect your order in person, please let customer services know as soon as possible.

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I missed my delivery. What should I do now?

If you weren't home when delivery was attempted, the courier should post a card through your door to let you know. If the courier is unable to deliver to you after several attempts, or leave in a safe place, they will return the item to us. We will process a full refund as soon as your order is receipted in to our warehouse. Sorry, we are unable to resend your parcel to you.

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Can I change my delivery address?

Sorry but once you've placed your order we are unable to change the delivery address provided. This is because when you place your order it goes through various security checks which include checks on the delivery address provided. If we change the delivery address we will invalidate these checks. If you have entered an incorrect address, please let us know and we will cancel and refund it for you so that you can place a new order with the correct address.

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I live near to your warehouse, is it possible to pick up my order?

Unfortunately it is not possible to allow you to pick up your order. We're sorry for any inconvenience, but you will need to select one of our normal delivery services.

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Cancellations, refunds & exchanges

Can I cancel my order?

You can, but please be quick! All orders placed before 2pm are dispatched the same working day and once your order has reached a certain point within the dispatch process we are unable to stop it from being dispatched. Please email or phone us as soon as you can so we can try to help you.

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Why has my order been cancelled?

Your order may have been cancelled if it did not satisfy all of our security checks. It's worth noting that all our orders are screened for fraud and the most common check is to ensure that your billing address accurately matches that held by the card issuing bank. If your order fails these security checks, we will email the email address provided to advise that the order has been cancelled and issue a full refund.

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How do I return my order for a refund?

If you've paid by credit or debit card just pop down to your local Footasylum store, take your dispatch note and the goods you want to return, and the store team will be happy to offer you a refund.

If you've paid by PayPal you can return your order to any Footasylum store for a refund back to your PayPal account within 14 days. Please note that the refund will not be actioned in our stores, the order will be sent back to our Head Office and the refund will be processed. Please note that we cannot offer exchanges for orders paid for by PayPal in store.

If you're not near one of our stores then you will need to return the item by post to our Head Office. Simply send your order back making sure you have filled in the returns note on the back of your invoice and we will process the return as soon as it gets back to us.

EBAY: PLEASE NOTE ALL ORDERS FROM THE FOOTASYLUM EBAY STORE MUST BE RETURNED BY POST AND CANNOT BE REFUNDED OR EXCHANED IN ANY OF OUR STORES.

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How do I return my order for an exchange?

If you've paid by credit or debit card just pop down to your local Footasylum store, take your dispatch note and the goods you want to exchange and as long as they have the item you want in stock, the store team will be happy to do this for you.

Unfortunately if you've paid by PayPal or you're not near one of our stores then we are unable to offer you an exchange. You will need to return the item by post to our Head Office for a refund and place a new order for the replacement goods or sizes required.

EBAY: PLEASE NOTE ALL ORDERS FROM THE FOOTASYLUM EBAY STORE & MUST BE RETURNED BY POST AND CANNOT BE REFUNDED OR EXCHANED IN ANY OF OUR STORES.

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Do I have to pay to return my order?

We don’t offer free returns however, we have made it easier for you. You won’t have to pay at the post office when you use the returns label, we will deduct the cost of £2.50 from your eventual refund once we have received your order back. If you use another method of returns postage, you will be liable for the cost of this. If the item is damaged or faulty a deduction will not be taken from your eventual refund. Remember, if you've paid using a credit or debit card, you can always return your order to any Footasylum store.

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Can I return my online order to one of your stores?

Yes! If you've placed your order online and paid by credit or debit card just pop down to your nearest Footasylum store with your dispatch note, the card you used to place your order and the goods you want to return and the store team will be happy to offer you an exchange or refund.

If you've paid by PayPal you can return your order to any Footasylum store for a refund back to your PayPal account within 14 days. Please note that the refund will not be actioned in our stores, the order will be sent back to our Head Office and the refund will be processed. Please note that we cannot offer exchanges for orders paid for by PayPal in store.

EBAY: PLEASE NOTE ALL ORDERS FROM THE FOOTASYLUM EBAY STORE MUST BE RETURNED BY POST AND CANNOT BE REFUNDED OR EXCHANED IN ANY OF OUR STORES.

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I've paid by PayPal; can I still return my order to a store?

If you've paid by PayPal you can return your order to any Footasylum store for a refund back to your PayPal account within 14 days. Please note that the refund will not be actioned in our stores, the order will be sent back to our Head Office and the refund will be processed. Please note that we cannot offer exchanges for orders paid for by PayPal in store.

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How long can I keep my order before returning it?

We ask you return your items to us in an unused and saleable condition within 14 days of receipt. Our full returns policy can be found here.

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How long will it take to process my return?

We aim to process all returns within 7 days of us receiving the goods back in our Warehouse. However, please make sure that fill out your returns form in full before sending it back to us as this will help to avoid any delays with identifying and processing your return.

You will receive an email to confirm when your refund has been processed. Please allow up to a week for refunds to show on your account. Unfortunately this timescale is outside of our control and dependant on the card issuing bank. Once we have processed a refund to you we are unable to do anything to make this appear in your account any quicker. On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days.

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What is your Returns Policy for items purchased in store?

If you have purchased your item in one of our stores, we're happy to offer an exchange or Gift Card for an unwanted purchase, providing it is returned in an unused and saleable condition within 14 days of purchase with a valid receipt. However, we do not offer refunds for items purchased in our stores unless the items are faulty. This does not affect your statutory rights.

Please note that the returns policy for items purchased in store is different to that for items purchased online to reflect legal requirements of selling online. If an item has been purchased via our website, a full refund can be obtained for unwanted or faulty purchases.

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I've lost my receipt, can I still return goods?

When returning items to store we ask that you provide the till receipt given to you at time of purchase. If you think you have lost this then we will also accept other forms of proof of purchase. For example, you could use your credit or debit card statement showing the purchase.

If you have placed your order online and you are returning goods to store, your shipping notice will be accepted as your receipt.

Unfortunately we're unable to accept a return without some form of proof of purchase. Sorry for any inconvenience caused.

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Why haven't I been refunded the whole amount?

We will only refund the delivery charge if you have cancelled your order or we have sent you a faulty or incorrect item.

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Can underwear be returned?

Unfortunately for hygienic reasons, underwear cannot be returned or exchanged. This does not affect your statutory rights.

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Can sale/discounted items be returned?

Yes, all items (except underwear) can be returned for a refund within 14 days. You will be refunded the price you paid for the item.

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How long will it take for you to refund me?

We aim to refund you within 7 days of your order being received in our warehouse and we will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately these timescales are dependent on your card issuing bank and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back in to your account any quicker.

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You've emailed me to say you've processed my refund, but it's not showing in my account, why?

The money may take 3-6 working days to show in your account. Unfortunately these timescales are dependent on your card issuing bank are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back in to your account any quicker.

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Sales, Promotions and discount codes

Have you got any offers?

Yes! Footasylum always has great offers available online. Visit Saleasylum for all our latest deals.

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Why hasn't the discount code I used been applied to my order?

This is probably because the items you have purchased are already reduced in our sale. The following Terms and Conditions apply to all promotion codes or discount code offers (including Student Discount).

  1. Discount Codes and offers are valid on full price items only
  2. Offers exclude all Ltd Watch, Gift Cards and any 'Exclusive Web Price' products
  3. To take advantage of an offer, the relevant Promotion Code must be entered at the checkout
  4. No cash or any other alternative will be given
  5. The discount codes cannot be used in conjunction with any other offer
  6. Refunds on any item(s) purchased using a discount code will be less the discount obtained
  7. Your statutory rights as a consumer are not affected
  8. Footasylum cannot be held responsible for third party websites failing to list voucher codes terms and conditions.
  9. Discount codes cannot be used in store

If your order meets all these requirements and the discount code still hasn't worked then your discount code has expired and is no longer valid.

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When I went to pay for an item, the price on the till was more than the price on the tag but the store refused to sell it to me, what can I do?

We take great care when pricing products in store but unfortunately we are only human and mistakes do sometimes happen. The store will advise you of the correct price before you purchase so that you can decide whether or not you are happy to pay the higher price.

The store manager will then ensure that any remaining stock is correctly priced.

Please be aware that we are not legally obliged to sell you the item at the incorrectly marked price. The price shown is an “invitation to treat” and there is no contract between us until you accept the price advised at the till point and purchase the item.

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Can I get student discount at Footasylum?

Yes! To qualify for student discount, you will need to place your order using your university or college .ac.uk email address. The discount will automatically apply to your order unless the items you have purchased are already reduced in our sale. Please see all discount and promotion code terms and conditions here.

To receive your student discount in store, simply show a valid student card at the till point when you purchase your items. Our store team will not be able to apply the discount later if you don't show your card at the time of purchase.

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Product information

Can I buy Footasylum Gift Cards online?

Yes, you can buy Footasylum Gift Cards up to the value of £300 and have them delivered anywhere in the UK. You can also purchase virtual giftcards that can be sent to any valid email address of your choice, to be used on the Footasylum website.

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Can I use a Footasylum Gift Card online?

Giftcard

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Why can't I select the size I want?

If you can't select your size, unfortunately this usually means we have no more stock. However, we may be expecting a delivery so please send us an email to check. Please note that it is very unlikely that we will be restocking items that are reduced in our sale and only the sizes displayed on the website will be available.

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Is there any more information available on a product?

We give you as much information about a product as we can. If there is something you want to know about a particular product that isn't shown, please send us an email (including the 6 digit product code and product name) and we'll do our best to help.

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Are the sizes shown UK or US sizes?

All products on the website are shown in UK sizes. There is a size guide on each product page (click on the Size Guide tab below the product photograph) that should help you to choose the size you want and will also help you to convert our UK sizes in to the equivalent US and EU sizes if required. Please note that these are only a guide and we cannot be held responsible for size differences between manufacturers.

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Are all your products authentic?

Yes. We deal directly with the brands and only sell 100% authentic merchandise.

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I placed my order and now the item I bought is in the sale, can you refund the difference?

Unfortunately we are unable to let you know in advance if a product is about to be reduced or reimburse you the difference after you have already placed your order.

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Faulty and missing items

What should I do if the item I received is faulty?

If you think the item you received is faulty please get in touch with Customer Service and we'll see what we can do about it. Or you can return it to any of our Footasylum stores where our Store Managers will be more than happy to help you.

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I've returned my faulty goods to one of your stores, but the manager doesn't agree that there is a fault, what can I do?

All our managers are fully trained in the inspection and assessment of our products and we are confident that their decision will be correct. If you are unhappy with the manager's decision, you can if you wish, leave the goods in store for a second opinion from their area manager. Please ensure you keep your original proof of purchase. The store will give you a receipt as proof that we have retained your goods and will contact you when the area manager has completed their inspection. If you are still unhappy with the decision, then the final route open to you is to return the goods to us at Head Office for inspection. We will notify you in writing within 30 days of our decision and this decision will be final.

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My goods have been sent for inspection, when will I hear from you?

You will be given a receipt as proof that we have retained your goods. Please ensure you keep your original proof of purchase. The store will send the goods internally to us at Head Office where we will inspect your goods. We will notify you in writing within 30 days of our decision.

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Part of my order is missing, will it get sent separately?

Unfortunately on rare occasions we are unable to send all of your order. This is usually because we have checked the item you have ordered and found it to be faulty or if we have had an issue with stock availability. If for any reason we are unable to send all items on your order, we will email you to let you know and issue a full refund for those items. It is rare that we send items separately and we would normally notify you if this was the case.

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You've sent me the wrong items/size, how can I get the right item?

Sorry, but occasionally mistakes can happen. If it's happened to you, all we can do is apologise and promise that we'll do our best to sort this for you as soon as possible. Get in touch with our customer services team and they'll advise you what to do. You should find some handwritten initials on the shipment notice received in your parcel, please let us know what these are as they will help us to identify the member of staff responsible for picking and checking your parcel. Please be assured that if you incur any additional postage costs as a result of our mistake then we will reimburse you. As we don't store credit or debit card details for security purposes, we may need to contact you to get card details from you.

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Footasylum stores

Where is my nearest Footasylum Store?

Check out or Store Finder here. It can tell you where your nearest Footasylum store is, what the opening hours are and even give you a map and contact details... that way if you're looking for a particular item, you can call them before making a special journey.

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What time does my nearest Footasylum open and close?

If you're looking for information on your local Footasylum store, check our store finder here. It can tell you where your nearest Footasylum stores are, let you know the opening hours and even give you directions how to find us. Please note that opening hours may vary seasonally from those stated and will normally match those of the relevant shopping centre or high street.

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Can I check if the item I want is available in my local store?

You can check stock availability in your local Footasylum by calling them direct or sending us an email. You can find contact details for your nearest Footasylum Store here.

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What is your Returns Policy in store?

Our returns policy is clearly displayed at the till point and is reiterated on your receipt. If you've purchased an item in one of our stores, we're happy to offer an exchange or Gift Card, providing it is returned in an unused and saleable condition within 14 days of purchase with a valid receipt. However, we do not offer refunds for items purchased in our stores unless the items are faulty. This does not affect your statutory rights.

Please note that the returns policy for items purchased in store is different to that for items purchased online to reflect legal requirements of selling online. If an item has been purchased via our website, a full refund can be obtained for unwanted or faulty purchases.

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I've purchased a faulty item from store, what should I do?

Please take the item, along with your till receipt or acceptable proof of purchase, to your local Footasylum and present it to the Store Manager. If a manufacturing fault is identified then a full refund or exchange will be offered. If the Store Manager is unable to identify a manufacturing defect and you are unhappy with their decision or if the item has been returned more than 90 days since it was purchased, it will require an inspection via our Head Office and so will take longer to resolve.

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What is acceptable proof of purchase?

If for any reason you don't have your receipt and wish to return an item to us, we can also accept a credit or debit card statement clearly showing the date and time of the transaction. Unfortunately if you do not have any proof of purchase, we are unable to accept an item for return.

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I'm not happy with the service I received in one of your stores, how do I make a complaint?

To make a formal complaint, you will need to submit the details in writing to the following address or email us. Footasylum Customer Services, Sandbrook House, Sandbrook Park, Sandbrook Way, Rochdale, OL11 1RY or email us at customerservices@footasylum.com

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Jobs at Footasylum

Are there any vacancies in your stores?

Most of our store vacancies are advertised on our website here. For Sales Assistant Roles please give your CV into the desired store.

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Are there any vacancies at your Head Office?

Most of our vacancies are advertised on our website here. However if you are interested in working in our warehouse, simply contact us at jobs@footasylum.com

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How do I apply for a job at Footasylum?

If you wish to apply for a job at Footasylum, please go to the careers section on the website and follow the instructions for the job of interest to you. Alternatively, email your CV to jobs@footasylum.com.

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Technical problems

I've forgotten my password

If you've forgotten your password, you can request a new one by clicking on the 'forgot your password' link at login. A new password should be sent to your email within a few minutes. If you don't receive it, please try checking your spam/junk folders in case it has been caught by your spam filters. If you still can't find it and you're sure you gave us the correct email address, then please contact us and we'll try to help you.

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I've requested a new password but haven't got it yet

A new password should only take a few minutes to arrive after it has been requested. If you haven't had it yet try checking your junk mail in case it has been caught by your spam filters. If you still can't find it and you're sure you gave us the correct email address, then please contact us and we'll try to help you.

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I can't checkout, is there a problem with your website?

If you added your items to your basket on an earlier visit to our website and the sizes you require are no longer available, the 'proceed to payment' button will not be visible and you will not be able to proceed through checkout. Please empty your basket and start your purchase again.

If the items are still available on the website and you are still unable to checkout, please contact us and we'll try to help you. It would really help us if you could let us know details of the browser (eg Internet Explorer 8) you are using.

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Why doesn't my discount code work?

This is probably because the items you have purchased are already reduced in our sale. The following Terms and Conditions apply to all promotion codes or discount code offers (including Student Discount).

  1. Discount Codes and offers are valid on full price items only
  2. Offers exclude all Ltd Watch, Gift Cards and any 'Exclusive Web Price' products
  3. To take advantage of an offer, the relevant Promotion Code must be entered at the checkout
  4. No cash or any other alternative will be given
  5. The discount codes cannot be used in conjunction with any other offer
  6. Refunds on any item(s) purchased using a discount code will be less the discount obtained
  7. Your statutory rights as a consumer are not affected
  8. Footasylum cannot be held responsible for third party websites failing to list voucher codes terms and conditions.
  9. Discount codes cannot be used in store

If your order meets all these requirements and the discount code still hasn't worked then your discount code has expired and is no longer valid.

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If you can’t find the answer to your question then please don’t hesitate to contact us and we’ll do our best to help..

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